1. About this policy
This policy describes the information handled when you use the TestHero public website and practice app. TestHero is an independent practice product, not an official NAPLAN service.
For a privacy question or request, use our contact page.
2. Information used by the service
The service uses account details, authentication records, workspace and membership details, learner display names, class rosters, assignments, answers, attempts, timing and results. Payment and licence entitlements are associated with an account or organisation. Support messages and technical logs may also be used to operate and secure the service.
Parents create named home learner profiles under their account. Schools manage rostered students and staff in their own workspace.
3. Why the information is used
Information is used to provide accounts, serve practice papers, save answers, enforce attempt rules, mark submitted work, display results, manage licences and support the service. Technical information helps diagnose errors and protect accounts.
4. Who can access information
Access follows the user’s role and organisation. A parent accesses profiles and attempts in their home workspace. Authorised school staff can access their school’s rosters, assignments and reports according to role and licence. District administrators may see attached school roll-ups; score access follows each school’s licence. Service operators may need controlled access to resolve support and security issues.
Do not share sign-in details. Schools should manage invitations and staff access as their teams change.
5. Marking and practice results
Selected-response answers can be automatically scored. Writing responses may be sent to an asynchronous rubric-backed marking service. Results and feedback are practice guidance and are not official NAPLAN scores or a diagnosis of a learner’s ability.
6. Service providers
The app uses service providers for authentication, database hosting, payment processing and, where applicable, writing marking. Those providers process information to deliver the service. Contact our contact page for current provider and location details relevant to your account.
7. Access, correction and deletion
Account holders and school administrators can manage information available in their workspace. For access, correction or deletion requests that cannot be completed in the app, contact our contact page. For a school-controlled learner record, contact the school first so the request can be handled in context.
8. Changes to this policy
This page may be updated when the service or its data practices change. The date above shows the latest published version. Contact our contact page with questions or concerns.